I purchased a new Ford Ecosport Titanium on the 16th July 2019 from Ford Fury Paulshof. Paid cash wi…
I purchased a new Ford Ecosport Titanium on the 16th July 2019 from Ford Fury (Paulshof). Paid cash with debit card R347,861.76. I have not taken delivery as yet neither has the dealership been in contact. At the point of sale, I was given information about the vehicle which simply was not true .
1. Told it was the latest model. According to Ford they no longer manufacture Ecosport with the wheel attached to the tailgate.
2. Told it was the best SUV on the market and holds its value with minimal depreciation. Not true
3. The last vehicle in stock for the time being. Not true
4. I know it sounds stupid. I was never told the rear door opens sideways.
Fury after many emails agreed to exchange the vehicle if purchased within the Group for another make but wants to deduct R37,061.76 meaning I get back R310,000 from the purchase price. They now consider the vehicle second hand despite still in their possession and very convenient for them to transfer prior to delivery. Is this a reasonable offer and do I have any rights under consumer laws? Fury management is very aggressive and its either take it/leave it or go to court.
Do I keep the vehicle with the dealership until matters are resolved or pay the extra and exchange the vehicle to fight another day? with two months elapsing.