Good dayI would like to appeal against an insurance company that refuses to pay out for our house th…

Good day

I would like to appeal against an insurance company that refuses to pay out for our house that had burned down in March 2018, they claim the fire was due to negligence however the inspectors they sent out stated it was a form of arson.

There is no evidence that the generator had caused the fire as the generator was off when the fire had occured.

please advise me on the steps that can be taken against the insurance company.

kind regards

Tersia

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