R4000 was debited to my Makro account that I am not responsible for. I never made that purchase. I e…

R4000 was debited to my Makro account that I am not responsible for.  I never made that purchase. I emailed tThankhem all the relevant copies of I D, Makro account card, my signature and an affidavit to alldisputes @recsgroup and allad fraud@rcsgroup but have never received a reply. An email was sent to say my dispute wold be escalated to relevant dept. That is where the whole issue died.

I don’t know how to solve this matter. I am a pensioner and dread to think what a lawyer’s appointment would cost.

I would be greatly obliged for your advise. 

I am sure they have to send me proof of purchase but I get no comeback on any of my questions.

Yours faithfully,

Bernice Mitchell

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