My name is Pasquale Macaluso and I am writing to you because I have had an issue with Telkom for several months. The problem is relater to an upgrade from a 4 megbts ADSL contract to a fiber contract. I was sold this fiber contract on 25 January 2019 by a Telkom agent through a phone call. In the phone conversation, which happened on 25/01/2019 at about 10h45 a.m., the Telkom agent told me that Telkom will automatically cancel my ADSL as soon as the fiber contract is working.
A few weeks later Vumatel staff installed the fiber line and I also received the new Telkom router, but the fiber line has never worked. At the same time, Telkom started billing me for both the fiber contract and the ADSL. At the beginning I managed to get the invoices corrected by calling Telkom, but now they refuse to do it, even though my fiber line does not work and the ADSL is still active, contrary to what they promised.
I have called them many times, but it seems that they have no idea as to how sort out the problem. Could you please help me?