Good day, I bought shoes and have not removed them from the box. I went to the shop to return them b…

Good day, 

I bought shoes and have not removed them from the box. I went to the shop to return them but, the lady refused to give my money back – she insisted I take other shoes in her shop as part of the credit. 

Is she allowed to do this or am I protected as the consumer and to demand my money back?

Regards, 

Elizabeth 

0815160735

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