Good DayI am doing accounts for a client with a pool service. A client of the pool services has got behind with the service fees, and also equipment that is beenistalled, the account has not been paid for 6 mnths. Now that we have put pressure on the client to pay the overdue account the client says he was not happy with the service, but no complain mentioned while the were doing the service. The client refuse to pay the account. My question should the client pay the account and the complain been handled as a seperate “entity”, “transaction” ?