I am seeking legal advise and action on one of the telco service providers. I have a two year cellphone contract and got a bill of cR13k for roaming. I have numerously requested for itemised billing to ascertain the usage and a copy of my contract to no avail. The only response I have received is that they have checked and can confirm that the roaming bill is correct. That is not the point though I also need to satisfy myself before paying. My account has been suspended since Jan/ Feb but the monthly deduction (per my 24 month contract are continuing).
I am extremely frustrated as I feel I am being bullied to pay because big brother says so and they have no obligation to provide proof liability (as they do with voice and sms usage). The latest correspondence is that the matter is managed by their legal department.
Is this a matter you can assist me with? If so what is the process and rates?